Working Hours
  • Mon 8:30AM - 4:00PM
    Tue 8:30AM - 4:00PM
  • Wed 8:30AM - 4:00PM
    Thu 8:30AM - 4:00PM
  • Fri 8:30AM - 4:00PM
    Sat Closed
  • Sun Closed
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850-576-0260 | 1227 West Tharpe Street Tallahassee, FL 32303

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 850-576-0260 or make an appointment online!


What Our Customers Are Saying

reviewiconFriendly Staff

Great service! They are friendly, reasonable, and don't play games like other places. I only trust them to work on my truck. If you give them a try, you won't be disappointed in the service you receive.

, 04/28/2018

reviewiconBetter Than A Dealership

Great place to get your car serviced! I went in for an estimate and they were able to have it fixed the next day! They told me ahead of time that there could be more problems when they got it on the lift so that there were no unexpected expenses which is great! Bottom line- if you need your car repaired, come here.

, 06/04/2019

reviewiconFast and Courteous

Went in knowing what I wanted done and let them know the issues I'm trying to fix. They respected it, suggested possible other fixes if the requested didn't fix it, but didn't get pushy. Got me in and out pretty fast despite being a walk in. My only regret is I hadn't gone to them years ago. Could've saved so much money and headaches if I went with them

, 07/30/2019

reviewiconAmazing Service

Very superb and excellent mechanics

, 08/15/2018

reviewiconHonest Mechanics

Mike always lets us know what all is going on, what can wait and what will need to be taken care of quickly. We all three have used cars and appreciate the clear explanations and speed of service this facility provides.

, 02/12/2020

  • Car Care Aware
  • Call Us For Service: 850-576-0260